Return Policy

Return Policy

Need to return an item? No problem. Here is the return policy.

  1. If you just changed your mind, simply ship the item back to us within 60 days, and we will issue a full refund.

    Please use the automated return portal to generate a shipping label.

    The Fretwire
    816 S 250 E
    Farmington, UT 84025

  2. Is there a problem with the kit? Please let us know. In the case of missing or defective parts, we can usually send replacement parts out to make it whole. Otherwise, start the return process here.  As soon as the shipping company has the item, we will issue a full refund.