Do you have a question about one of the kits you see on our website?  We’d love to hear from you.

Frequently Asked Questions

Do you ship to my country?

Most likely, yes! We ship throughout the world. All shipping rates can be calculated before you check out, after adding items to the shopping cart.

Where do you ship from?

Our products are warehoused and ship from Salt Lake City, Utah. Our central location allows us to ship to customers all over the USA, with most orders arriving in 2-5 days. International shipments generally arrive in 5-10 days.

How much is shipping?

Shipping depends on your location and the amount you are purchasing, but the basic rates look like this:

Mainland US – $12.50 per guitar
Canada – $45 per guitar
Outside of the US and Canada – Calculated by location

To see your exact shipping amount, after adding items to your cart, view the cart page and click on the “Calculate Shipping” link.

Are these made in the USA?

No. In order to keep our kits accessible to the greatest number of builders, we try to keep our prices between $100 and $200. For that reason we make our kits in a factory in China. We have worked with this factory for several years, and they consistently provide quality parts. A comparable kit in made in the USA would cost $500-$1,000. A big factor that determines the overall quality of your guitar is the quality of the finish work. By building the guitar yourself, you can be assured it is up to your standards.

When will a specific model be back in stock?

We are currently experience growing pains, and occasionally our inventory shows it. If the guitar you want isn’t currently in stock, it should be back sometime in the next couple months. In the future we hope to stop running out of stuff, but in the meantime the quickest way to know when your kit is back in stock is to join our mailing list. We normally send an email each time we get a new batch in stock. Scroll to the bottom of this page to sign up.

Can I get the _____ kit, but with a different neck/fretboard/hardware?

Currently we only sell the kits in the configurations you see on the website. We hope to offer a greater variety of kits as well as loose parts in the future.

Can I buy your kit but put a different neck on?

Yes.  Our kits mirror the original manufacturer specifications.  However, as with any custom instrument build, expect some fine tuning in order to get the parts to all fit nicely together. Some modification of the neck or body may be required. On models with a pickguard that borders the base of the neck, you may need to recut or replace the pickguard in order to match the profile of your other neck.

Can I buy the kit, but without the electronics? I have my own pickups.

Many builders choose to replace the stock pickups that come with these kits.  At this time, we do not remove the hardware or electronics in order to reduce the price, but we hope to offer that option in the future.

What brand are the pickups and hardware?

In order to keep the base price of the kits between $100 and $200, the guitar kits include non-brand name pickups and hardware. The quality of this hardware is similar to what you might find on an Epiphone or Squier guitar. Many people decide to replace certain elements with upgraded hardware, or with electronics (pickups, tone caps, pots) that match their tone requirements.

Can you send me instructions for my kit?

All of our instruction sheets are now available right here.

Why Engineered Rosewood?

Due to international CITES regulations, natural rosewood is no longer available. Learn more about rosewood regulations here.

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The Fretwire
816 S 250 E
Farmington Utah 84025

We are a very small team, so we don’t have someone on the phones at all times. Because of this, using the email form above is our preferred method of contact. Using the form above ensures we can locate your order correctly and quickly resolve problems. If you are unable to use the form above, you can leave us a message at 801-999-8851 and we will respond as soon as we are able.